Reliance Anil Dhirubhai Ambani group, one of the premiere company in field of telecommunication and media, such kind of cheap thing can be expected from you. A company whose existence itself is a big question of bribing top officials manipulating people and media to get various licenses to expand network which dates back to Dhirubhai Ambani’s time, as have been somewhat depicted in film “GURU”, just to enlighten common man how the vision of late Shri Dhirubhai ambani of “Kar lo duniya mutthi me” came to existence, which continue even today with the name of Reliance as one of the culprits been benefitted from the 2G scam among others, show that their values and methods have not changed. Undoubtedly Reliance have grown in heaps and bounds under his supervision with zero values for its customer. It’s a company I can say fake with no firm values and etiquettes.
Some of you may not agree with my words but let me tell you an incident which happened with me and then you might think my accusation is right (though your consent doesn’t matter much to me but still I am making my stand clear). I had a Reliance WLL connection at home with a monthly rental plan of Rs. 1000/- just because I have big network and I need to talk to lot of people. This is the reason I have more than 10 reliance connections in my home and around 50-60 connections across India. I was facing problem due to faulty handset and had complaint repeatedly about the same in the so called customer care (as they don’t care for their customer) with patience for 6 months. Later when nothing concrete about changing the handset came from the other side, I started visiting all reliance web world in my city so that I can procure a new handset to have trouble free communication. But all my effort was in vain as all web stores were running out of stock in handset and every time I reported to them they launched a complaint and assured me that your problem will be resolved in a week’s time, but no action was taken ever. Later after getting pissed off by this I approached the manager of a store and asked for suggestion (as the employees are so arrogant to talk as if I have gone to ask for their bone or flesh), what he would do in such a case and he suggested me- “since you are having a high monthly plan so better surrender your phone so that your monthly rental is saved and procure a new connection all together”(means an additional burden of near about Rs.2500/-). As per his suggestion I approached him for surrendering the number, but the procedure is drafted in such a manner that only the company is benefitted and no heed is paid on customer grievances. There I was supposed to pay a sum of Rs. 1400/- and some documents to surrender my account, in lieu of that company will send me a Sum of Rs. 1000/- after a month or so against my security deposit. Can anyone tell me his/her willingness in paying Rs.1400/- and surrendering phone with all documents to get a sum of Rs.1000/- after a month (that’s also not sure as it will be send via courier and post so no guarantee that the cheque will reach you)???
I called the customer care making my stand clear to them, I made repetitive call not just to the call center operator but even to senior employees by channeling thorough customer care. They gave me number of some persons in zonal head office in Delhi to talk to them so that handset could be made available, but again all in vain. They promised they will do the needful and will ensure that the problem is resolved but nothing was done. Is this the value of the company, just promise but don’t deliver anything to your customer.
I enquired about the way to file a case in consumer court against Reliance company but the advocate’s fee was so high that I thought it better to leave the phone as it is, as company is no way going to pay me anything, so what’s the point spending more money for such a fraud company. After that I switched off the handset as it was very difficult to keep it in operating condition with a continuous monitoring every 15 min to check whether phone is active or is switched off. Later I got call from their zonal office saying pay your bill or else we will file a case against you (they could reach my number as I have multiple Reliance numbers with same address proof and name). Is there anyone to take the customer’s side in Reliance?? I made numerous mails to any and every contact I got about customer redressal on Reliance website but all in vain, got no reply.
And yes at last I lost and Reliance won as I have paid all the dues they have asked me to, in order to save my ass from going to Delhi with an advocate and fighting case against the company in court, as I don’t have that much time and money to spent on such company (I don’t want to abuse the company on my blog as it will make my blog obscene but you deserve it).
I think I am not alone who have been cheated but the things are so complex in consumer court that its difficult for common people with zero law knowledge to safeguard his interests against these companies who have good lawyers on their side to save their ass as it is their regular business of cheating people.
I must say that I am not going to continue with this company anymore and soon Reliance will observe a decrease of atleast 10 numbers from its database, a very feeble number in comparison to its consumer database but remember if the trend will continue the day is not far people will switch to other companies better in values and services than yours. Reliance company ADAG group you just lost a 10 year old faithful customer, till date I used to suggest people to buy Reliance owing to its coverage and cheap call rates but from now onwards I will definitely be going against you and abusing you as a fraud and cheap company with no values and will make sure that no one in my knowledge gets your connection and get cheated by your one-sided policies.